Standard ADSL Pricing
Confirmation of our standard ADSL pricing can be found below. Prices are shown EXCLUSIVE OF VAT at the current rate.
Migration
|
FREE |
It is free to migrate your existing broadband connection across to ICUK. |
| Migration from LLU Provider |
£30 |
If our ADSL checker shows that your existing broadband connection is supplied through an LLU provider, an additional fee is applicable to migrate to us. This charge covers the additional costs we incur to move your connection from an LLU providers equipment back to BT Wholesale. This fee is subsidised by ICUK. |
| Activation |
£30 |
When a phone line doesn't currently support broadband, then this activation cost would be applicable. This fee is subsidised by ICUK. |
| Fast Track Activation |
£150 |
If you are in a rush for your broadband connection then there is a fast track order process which is applicable to new activation orders only. Most fast track orders complete within 24-48 hours of them being placed. This fee is in addition to the standard activation cost. |
Canceling and Modify Orders
| Additional Data Transfer (per GB) |
£1.50 |
In the event you are predicted to exceed your download limits we would send you warning emails. These will contain the following options:
- Allow the connection to be speed limited. No additional charges would be applicable for the remainder of the calendar month.
- Upgrade the data cap to the next level.
- Pay for an excess data transfer and no be speed limited.
It is the latter option where this would be applicable.
|
| Modify |
£11 |
Changing your data cap (eg Option 1 to Option 2) doesn't incur a cost. However, if you wish to change the type of connection (eg Home to Business) then this fee is applied as a one-off cost. |
| Cease |
£24.74 |
In the event you cease a broadband connection then BT Wholesale apply this fee to remove broadband from a line. It is not applicable if you simply migrate to another provider. It is, however, applicable if you cease your phone line, or you wish to remove broadband completely off the line. ICUK does not profit from this charge, we simply pass it across at cost. |
IP Address Options
The following IP address options are available to you. The prices quoted are monthly subscriptions exclusive of VAT. Please note that any allocations larger that 8 need to be justified in accordance with RIPE's rules.
Dynamic |
1 Fixed IP |
4 Routed IP |
8 Routed IP |
16 Routed IP |
IPv6 /48 |
FREE |
£1.50 |
£4 |
£8 |
£16 |
FREE |
Should you need to change the type or size allocation of your IP addresses you can easily do so online through the control panel at any time.
Enhanced Care Option - £15 Per Month
This solution is indispensable to any business that relies heavily on their broadband connectivity. Likewise if you only have a single broadband feed into your business, you are effectively left with a vulnerable single point of failure. Although this doesn't prevent disruption to your business in the event of a failure, it does ensure the swiftest possible response to resolve it.
Broadband Enhanced Care offers a 20 clock hour clear within BT Wholesale, a 4 hour response time, and is supported by an improved Service Level Guarantee. Out of hours engineering visits to site may be used to complete a repair if unrestricted access is available.
Broadband Enhanced Care offers a four hour response to reported faults and a Service Level Guarantee that an End User Access fault will be cleared within 20 clock hours of the service provider reporting it to the Service Management Centre (SMC). To achieve this, BT will ensure that engineers are available 24 hours a day, seven days a week to repair any End User Access fault covered by this product, providing that unrestricted access to the End User's premises is available.
Broadband Enhanced Care enables service providers to offer their customers a guaranteed 24 hour fault clearance promise, differentiating their products by offering an improved level of service. If this target is not met, ICUK will pay compensation of 50 per cent of the monthly End User Access rental. The guarantee will apply to each failure. |
