Service Level Agreement

Our Service Level Agreement (SLA) goes that step further to ensure you are provided with an unparalleled service and support. Each dedicated server is supplied with 100% Networking uptime, instant reboots, instant hardware replacement and 5 minute engineer response time, providing the ultimate service in dedicated server hosting.

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Managed Off-Site Data Backup

Some of our servers contain RAID 1 as standard, this, however, does not protect from files being accidentally deleted or corrupted. Our managed backup solutions can reduce time spent making remote backups which can be laborious and may be forgotten about until it is too late. A nightly backup will ensure you never lose any critical data as it can be restored at any time quickly with the minimum of fuss.

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SPAM Filtering

Our Spam filtering service has been designed with time, accuracy and simplicity as the key critical elements. From the second Spam filtering is enabled on your account, you can expect upwards of 98% of junk mail eradicated from your inbox.

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Additional IP Addresses

Each server comes with 2 IP addresses assigned as standard. Additional addresses can be purchased for £10 per annum. Bulk rates are available on request as long as the allocation can be justified.