Hosting FAQs
Here are a summary of some
of our frequently asked questions which should help you on your
way with deciding on a hosting plan from us, or transferring a
domain to us. IF you have any questions following these then please
do not hesitate to contact us.
1) What Is Web Hosting?
We offer domain web hosting and email services. This means that we provide
space on our servers for your web site and email. We can register a new domain
name for you, or host an existing domain name, which will be used for your
web site and email.
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2) Can
I host multiple domains under one hosting plan?
Yes, you can have as many domains as you wish allocated
to the same hosting plan. For instance, if both domain1.com and domain2.com
were on the same plan, if you went to their web sites, they would load
the same content since they are sharing the resources of that hosting
plan.
Each Additional Domain is priced at £10.00
Per year to host
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3) How do I purchase
a domain name / hosting plan?
Once you are happy with the hosting plan that is
suitable for you, you can order a hosting plan from our Online Order
section from the link provided at the top of every page of "Purchase
Online".
Once we have received and setup your hosting plan
order, you will be informed of the hosting plan's login details.
Plans are normally setup within a few hours during
normal working hours of the week. You are not billed until the hosting
plan is successfully setup and all is working.
If you wish to purchase a hosting plan and a transfer
a domain over, you may do so by following the method in.
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4) Which operating systems
do you use on your servers?
We run both UNIX and Windows based servers for
maximum flexibility. Our UNIX machines are predominately FreeBSD based
with Sun Solaris being used in some particularly high load situations.
Our Windows systems run the Microsoft Windows 2000 Advanced Server operating
system.
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5) Do you provide Broadband
Internet access ?
Yes, we do. Please visit our Internet pages - CLICK HERE
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6) Do you provide NNTP
hosting?
Unfortunately this is no longer available.
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7) What happens if I
go over my bandwidth / disk space limit?
Our hosting plans are designed so that the bandwidth
allocated for you web site is sufficient for the resources provided.
However, you can view how much disk space and data transfer you have
been using, and indeed predicted to use that month, online via your
control panel. It is important you monitor this to ensure that you
do not incur excess charges unnecessarily. If you are likely to exceed
your quota you can either pay the extra charges, request that we
suspend your account, or upgrade prior to the end of the month to
increase your quotas.
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8) What does your control
panel allow me to do?
On the UNIX plans, you can
o View web stats for your web site
o View disk space / bandwidth usage
o Create and maintain mailboxes and email options
o View error log
o Setup web site security for individual folders / users
o Setup MySQL Databases
o Setup SSL for your site
o Setup FrontPage 2002 extensions on your site
o Install CGI Scripts
o Change the error page that is used on your site
o Submit your site to multiple search engines
o Access comprehensive FAQs to help you along with the management of your hosting
plan.
On the Windows / Email Only plans you can
o View web stats for your web site
o View disk space / bandwidth usage (except Windows plus accounts).
o Create and maintain mailboxes and email options
o Submit your site to multiple search engines
o Access comprehensive FAQs to help you along with the management of your hosting
plan.
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9) Do you provide telephone
Support?
Yes, during office hours of Monday - Friday 9am
- 6pm and 9am - 12pm Saturdays. Our telephone support number is 0870
11 66 175 .
Please ensure you have carefully read the FAQs
provided in the control panel of your web site before contacting us
and please have your account username and password ready in case we
need to investigate your problem further.
If possible, please email your query first to solutions@icukhosting.co.uk.
We promise a 4 hour maximum response time on all emails sent between
9am - 10pm Monday to Saturday.
Emergency 24 hour support is available for dedicated
server customers on the number provided to them. SLAs are only available
for dedicated servers. Please see the dedicated server page for more
information.
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10) Do you provide any
of the following services ?
o SMTP Authentication: Yes, this is provided on
all accounts.
o NNTP Hosting: No.
o SQL 2000 Server: Yes, on all Windows hosting plans. *
o UNIX Perl Cron Jobs: No
o UNIX Telnet / Shell Access: No
o Can I run Actinic Catalog: Yes
o IMAP Email: No
o WebMail: Yes
o Secondary MX / DNS options - Yes, on all plans.
o .NET Windows hosting: As an additional option on Standard Windows, free on
Plus Plans.
o FP Extensions - 2002 on Windows, UNIX and Plus Plans.
o Java Servlets: No
o Coldfusion: No
o Java Applets / Javascript - Yes, as this is client side technology and does
not require the use of our servers to run.
* Normally provided as an additional extra. Please
contact us for more information if you require this service.
If there are any questions here that are not answered,
please contact us.
* SMTP Service is provided as is, and is not a
warranted service. We reserve the right to refuse customers to use our
SMTP Server at any time.
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11) How long does it
take for a dedicated server to be setup?
We aim to get all dedicated servers setup and live within
4 hours during working hours. If there are any expected delays you
will be notified of these in advance.
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12) Can I use
Terminal Services?
Yes. As this grants root access to the server any
modifications you make can have an impact on the functioning of our
automated patch and update installation process. To make you fully aware
of this we do ask that a document is signed. There are no additional
costs associated to this facility.
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13) Am I restricted
with what I can install and run on my servers?
The server is yours to install any programs or
scripts that you legally own the rights to install.
We will not necessarily be able to provide technical
support for software which you install or on modifications which you
make, if you do ask us to provide technical support in such circumstances
and we agree, we may need to make a charge for doing so. If you require
us to correct problems or errors with software provided by us which
have arisen as a result of your use of root access, we will normally
make a charge for doing so.
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14) Can I cluster
my servers?
If you require clustering features then a sales
representative will be happy to discuss your options. Please email your
requirements to solutions@icukhosting.co.uk
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15) Transferring
a .com / .net / .org / .info (Windows Standard Plans)
There are several methods in which you can point
your domain to our servers. Firstly, you can ask your previous host
to point your domain to our name servers but leave them ultimately
responsible for billing and renewals for it. The correct name servers
for your account are listed on your welcome email from us. If you
are unsure please check with us first before requesting any changes.
| |
Address |
IP Address
(if required) |
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
The alternative is to transfer the domain to
our full control. This requires ICUK to send out what is known as
a 'Domain Transfer Request' email to the 'admin' contact set for
your domain. This is normally your hosting company but can easily
be yourself. If you are unsure we can find out for you and advise
you from there.
Before a domain transfer request can be sent
out we request that the following list of points are read and understood
carefully. If your domain fails to match any of these points the
request cannot be sent:
The rules for transferring
.com / .net / .org domains are:
- The domain must have been registered for more than 60 days.
- The current admin contact must be able to confirm the transfer.
- The domain name must not be 'on hold' with the current registrar.
The domain could be on hold for payment issues, renewal issues
etc.
- The domain must be at least 40 days from its renewal date.
- The domain must be in an ACTIVE state and not locked from domain
transfers.
Transferring a domain is included in your hosting
plan charges with us (Email Only plans excluded). We will help you
and give you advice on anything you are not sure on.
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16) Transferring
a .co.uk / .org.uk / .ltd.uk (Windows Standard Plans)
To move a .uk domain you can either supply your
previous host with the new name servers (listed in your welcome email).
This will leave them still in control of your domain and they will
bill you for future renewal charges associated to it. If you are
unsure which name servers you should be using please contact domains@icukhosting.co.uk.
Alternatively you can change your IPS Tag to
'ICUK'. This will place control of your domain over to ICUK. All
future renewal charges are included in your hosting plan price. Simply
ask your previous host to make the change and inform us once you
have notified them. We will only update name servers if instructed
by yourself. They are not changed automatically.
| IPS Tag |
ICUK |
|
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
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17) Can I have my
own COM object installed?
Unfortunately due to the nature of the shared
environment we are unable to install COM objects on a per user basis.
You might like to consider our Plus hosting plans or your own Dedicated
server.
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18) Transferring
a .com / .net / .org / .info (Windows Plus Plans)
There are several methods in which you can point
your domain to our servers. Firstly, you can ask your previous host
to point your domain to our name servers but leave them ultimately
responsible for billing and renewals for it. The correct name servers
for your account are listed on your welcome email from us. If you
are unsure please check with us first before requesting any changes.
| |
Address |
IP Address
(if required) |
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
The alternative is to transfer the domain to
our full control. This requires ICUK to send out what is known as
a 'Domain Transfer Request' email to the 'admin' contact set for
your domain. This is normally your hosting company but can easily
be yourself. If you are unsure we can find out for you and advise
you from there.
Before a domain transfer request can be sent
out we request that the following list of points are read and understood
carefully. If your domain fails to match any of these points the
request cannot be sent:
The rules for transferring
.com / .net / .org domains are:
- The domain must have been registered for more than 60 days.
- The current admin contact must be able to confirm the transfer.
- The domain name must not be 'on hold' with the current registrar.
The domain could be on hold for payment issues, renewal issues
etc.
- The domain must be at least 40 days from its renewal date.
- The domain must be in an ACTIVE state and not locked from domain
transfers.
Transferring a domain is included in your hosting
plan charges with us (Email Only plans excluded). We will help you
and give you advice on anything you are not sure on.
Back To Top
19) Transferring
a .co.uk / .org.uk / .ltd.uk (Windows Plus Plans)
To move a .uk domain you can either supply your
previous host with the new name servers (listed in your welcome email).
This will leave them still in control of your domain and they will
bill you for future renewal charges associated to it. If you are
unsure which name servers you should be using please contact domains@icukhosting.co.uk.
Alternatively you can change your IPS Tag to
'ICUK'. This will place control of your domain over to ICUK. All
future renewal charges are included in your hosting plan price. Simply
ask your previous host to make the change and inform us once you
have notified them. We will only update name servers if instructed
by yourself. They are not changed automatically.
| IPS Tag |
ICUK |
|
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
Back To Top
20) Transferring
a .com / .net / .org / .info (UNIX Standard Plans)
There are several methods in which you can point
your domain to our servers. Firstly, you can ask your previous host
to point your domain to our name servers but leave them ultimately
responsible for billing and renewals for it. The correct name servers
for your account are listed on your welcome email from us. If you
are unsure please check with us first before requesting any changes.
| |
Address |
IP Address
(if required) |
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
The alternative is to transfer the domain to
our full control. This requires ICUK to send out what is known as
a 'Domain Transfer Request' email to the 'admin' contact set for
your domain. This is normally your hosting company but can easily
be yourself. If you are unsure we can find out for you and advise
you from there.
Before a domain transfer request can be sent
out we request that the following list of points are read and understood
carefully. If your domain fails to match any of these points the
request cannot be sent:
The rules for transferring
.com / .net / .org domains are:
- The domain must have been registered for more than 60 days.
- The current admin contact must be able to confirm the transfer.
- The domain name must not be 'on hold' with the current registrar.
The domain could be on hold for payment issues, renewal issues
etc.
- The domain must be at least 40 days from its renewal date.
- The domain must be in an ACTIVE state and not locked from domain
transfers.
Transferring a domain is included in your hosting
plan charges with us (Email Only plans excluded). We will help you
and give you advice on anything you are not sure on.
Back To Top
21) Transferring
a .co.uk / .org.uk / .ltd.uk (UNIX Standard Plans)
To move a .uk domain you can either supply your
previous host with the new name servers (listed in your welcome email).
This will leave them still in control of your domain and they will
bill you for future renewal charges associated to it. If you are
unsure which name servers you should be using please contact domains@icukhosting.co.uk.
Alternatively you can change your IPS Tag to
'ICUK'. This will place control of your domain over to ICUK. All
future renewal charges are included in your hosting plan price. Simply
ask your previous host to make the change and inform us once you
have notified them. We will only update name servers if instructed
by yourself. They are not changed automatically.
| IPS Tag |
ICUK |
|
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
Back To Top
22) Transferring
a .com / .net / .org / .info (UNIX Plus Plans)
There are several methods in which you can point
your domain to our servers. Firstly, you can ask your previous host
to point your domain to our name servers but leave them ultimately
responsible for billing and renewals for it. The correct name servers
for your account are listed on your welcome email from us. If you
are unsure please check with us first before requesting any changes.
Here are two sets we use.
| |
Address |
IP Address
(if required) |
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
The alternative is to transfer the domain to
our full control. This requires ICUK to send out what is known as
a 'Domain Transfer Request' email to the 'admin' contact set for
your domain. This is normally your hosting company but can easily
be yourself. If you are unsure we can find out for you and advise
you from there.
Before a domain transfer request can be sent
out we request that the following list of points are read and understood
carefully. If your domain fails to match any of these points the
request cannot be sent:
The rules for transferring
.com / .net / .org domains are:
- The domain must have been registered for more than 60 days.
- The current admin contact must be able to confirm the transfer.
- The domain name must not be 'on hold' with the current registrar.
The domain could be on hold for payment issues, renewal issues
etc.
- The domain must be at least 40 days from its renewal date.
- The domain must be in an ACTIVE state and not locked from domain
transfers.
Transferring a domain is included in your hosting
plan charges with us (Email Only plans excluded). We will help you
and give you advice on anything you are not sure on.
Back To Top
23) Transferring
a .co.uk / .org.uk / .ltd.uk (UNIX Plus Plans)
To move a .uk domain you can either supply your
previous host with the new name servers (listed in your welcome email).
This will leave them still in control of your domain and they will
bill you for future renewal charges associated to it. If you are
unsure which name servers you should be using please contact domains@icukhosting.co.uk.
Alternatively you can change your IPS Tag to
'ICUK'. This will place control of your domain over to ICUK. All
future renewal charges are included in your hosting plan price. Simply
ask your previous host to make the change and inform us once you
have notified them. We will only update name servers if instructed
by yourself. They are not changed automatically.
| IPS Tag |
ICUK |
|
| Primary Nameserver |
ns1.interdns.co.uk |
81.21.78.181 |
| Secondary Nameserver |
ns2.interdns.co.uk |
62.105.76.12 |
Back To Top |
