Telecom Reseller

Wholesale Line Rental (WLR)
Resellers can transfer the responsibility and billing of an existing phone line to their control. In addition you can order new phone lines for customers whether this be a single PSTN or a full business solution using ISDN 2 or ISDN 30.

1. Reseller Subscription

Choose either our monthly, quarterly or annual subscription charge. This allows you access to the reseller platform which includes wholesale broadband, access to wholesale CPS pricing (for phone calls), wholesale line rental pricing and facilities, telecom tariff and customer management tools, as well as our SMS and Fax solutions.

THIS IS NOT DESIGNED FOR RESELLERS WANTING REFERRAL COMMISSIONS. WE DO NOT BILL OR SUPPORT YOUR CLIENTS DIRECTLY.

2. Selling Phone Calls and Lines

As a telecom reseller you are effectively operating as your own telco. We are providing you with the facilities and tools to see orders through start to finish whether this be switching phone calls from another carrier, transferring phone lines, or arranging the installation of new lines from scratch. The control panel is fully automated and presents you with the information you need to know need to know.

Telecoms can be a mind field of jargon and complicated procedures which have been built up over time. We have tried as hard as we can to simplify the processed and procedures you need to follow to complete and support your customers. This has only been possible due to the fact we have designed and developed it entirely in-house.

You have complete visibility of your costs, and are able to decide the prices you set your customers. We're not here to dictate how you set your pricing, instead we would prefer you to use your instinct and provide customised solutions to meet your customers needs.

3. Tariff Management

Included within the telecom reseller is a tariff management platform. What this allows you to do is:

- View wholesale costs for each destination
- Set rates you want to charge on a per destination basis and on the time of day
- Provide itemised billing that both you and your customers can see online
- Itemised billing will be generated in accordance with the rates you set
- Generate graphical statistics
- Allow customers access to powerful interrogation solutions for extracting information
- Simple online statements showing you what you need to invoice your clients
- Clear information about our costs and charges

We currently provide tariff management tools for:

- CPS phone calls
- Wholesale line rental
- Outbound SMS
- Fax to Email / Email to Fax

4. Profit Split (CPS CALLS ONLY)

We are providing you access to our own wholesale rates for CPS calls, alongside a powerful billing and tariff management platform. This immediately allows you to compete with the very largest companies based on price without compromising on the quality of the calls (afterall we only use Tier 1 carriers), and without large overheads for billing platforms (which can easily cost in the region of £300-500 per month).

We will invoice you for 20% of the PROFITS you make from your calls. This solution doesn't encroach on your ability to compete on price. It ensures that your success using our platform can also be our success and as such you will continue to receive our full commitment to supporting your business and clients.

IT IS IMPORTANT TO NOTE THAT PROFIT SPLIT ONLY APPLIES TO PROFITS ON CPS CALLS. WHOLESALE LINE RENTAL, BROADBAND, SMS AND FAX ARE SUPPLIED AS WHOLESALE SERVICES WHERE YOU KEEP 100% OF THE PROFITS.

5. Billing & Supporting Customers

At the end of the month the statements section of the control panel will confirm to you what you need to invoice your clients for. Our online control panels present your clients with instant access to itemised calls without the need for unnecessary, environmentally unfriendly and expensive printing each month. Instead it should be as simple as raising an invoice for the amounts listed within the 'Statements' section of your control panel.

The reseller is responsible for collecting payments, and any associated debt.

Your customers will contact you as a first line of support. It is your responsibility to provide this to them. Should they have questions you are unable to answer, or faults that require escalation, you can call or email us. All our support is housed in house within the UK. Calls are answered in seconds and emails within minutes.

Tier 1 Carriers

Quality is key. We will not compromise on the quality of our service, as such we will only use Tier 1 carriers to route our calls throughout the world. This should provide you with confidence with the product you are reselling. Switching phone calls from established companies, such as BT, needn't impact on your customers other than savings.

No Minimum Call Charges

We don't impose minimum call costs or call connection charges. Instead our pricing model is very simple and clear; You only pay for the time you are on a phone call. If this last a matter of seconds, then you are only billed for a couple of seconds. This principle will immediately differentiate yourself from more established competitors and will save your customers money instantly.

Useful Facilities

We have placed a lot of development emphasis on our telecom billing platform to ensure that your customers can interact with your services in a paperless environment. All itemised billing is provided online, and updated every 24 hours (ie by 11am they can see the calls from the previous day). To make sense of the itemised calls we provide graphical statistics to help show how their organisation uses their phones and what their costs are made up of (eg calling UK mobiles is the highest proportion of the bill). In addition we have provided a powerful interrogation solution allowing you to extract information quickly and easily from months of itemised calls.

Invoice & Own Your Own Clients

Unlike other reseller platforms that may pass commissions for the introduction of a new customer, our terms state that the contract is between you and your customer. It is your responsibility to invoice and collect payments from your customers directly. Our panels will clearly show the amount you need to invoice your clients on a month-by-month basis, and the invoice sent needn't be anything other than stating the total cost of the calls. All itemised calls can be supplied to the customer in paperless form via their own client control panel.

Wholesale Pricing

The rates provided to you as a reseller are the same rates we purchase from our carriers! This immediately gives small telecom companies the ability to compete with the very largest on price thanks to the economies of scale our combined resellers represent. We don't add our own margins on top, and any reductions are immediately fed through for your benefit.

How do we make money from this platform? Obviously we can't provide a telecom and billing engine for only £20 per month. Instead we have a unique system of invoicing you for 20% of the profits you make from the CPS calls. This way your competitiveness isn't compromised, and it helps ensure we are committed to continually supporting and developing the platform. Your success will be our success.

IT IS IMPORTANT TO NOTE THAT PROFIT SPLIT ONLY APPLIES TO PROFITS ON CPS CALLS. WHOLESALE LINE RENTAL, BROADBAND, SMS AND FAX ARE SUPPLIED AS WHOLESALE SERVICES WHERE YOU KEEP 100% OF THE PROFITS.

Transfer Existing Phone Lines

There are two types of transfer methods. We can either complete a like-for-like transfer where the number and all associated line features are switched to our control. There is no disruption or hassle caused to the customer. The alternative is to transfer the line with changes, either adding / removing features (eg call diversion), or converting it from one line type to another (eg PSTN to ISDN2). We have a wealth of experience with line rental provisioning and transfers ensuring that whatever the clients needs we will be able advise and deliver the best solution for them.

Install New Phone Lines

Ordering new phone lines is made very easy through our reseller control panel. We can provide you with a full portfolio of single and multi-line PSTN, ISDN2 and ISDN 30 lines. The installations and on-site support are carried out by Openreach, a carrier independent organisation setup to support all telecom providers. All phone lines supplied by automatically have calls routed through our network.

The lines we supply are purchased through and supported by the carrier independent organisation Openreach using their latest WLR3 platform. It is our intention to provide you access to as many automated features and facilities from the interfaces we have access to putting yourself in control.

Edit & Change Lines, Features & Locations

There are literally hundreds of options associated with each line type. Whether this be common solutions such as call diversion or caller display, through to more complex solutions involving DDI numbers or engineer re-wiring, we can provide this in the same manner that BT or any other firm can. As a reseller you can be confident in your ability to offer competitive and tailored solutions.

Simultaneous Broadband

Single PSTN lines can support ADSL broadband. With new installations we can provide you with the ability to activate broadband on the same day as the line is being installed. This can save time and money, as without this broadband provisions may be delayed by an additional week.

Tariff Management

As with carrier pre-select we provide a tariff management platform to aid you with charging your clients. We provide you with wholesale rates for the line rental, although unlike with CPS we don't invoice you for a percentage of the profits - any profits you can generate are all yours. Our statements page shows you at a glance a breakdown of a customers associated lines and any bespoke tariffs you have setup.

Wholesale Pricing

We provide you with wholesale pricing for line rentals. We don't dictate or influence the pricing you apply to your own customers you are free to set your own pricing.

Real-time Service Status

We believe in honesty should any issues affect our service. We allow our resellers to view the current status of all our services in real-time. This is available in your control panel, and those of your clients. Any notes left by engineers will detail the fault and resolution time, and will not make reference to ICUK.

Service Announcements

In the event of problems developing on any of our platforms we openly promote these within our service status pages. In addition to this, especially if it is service affecting, we will issue email and SMS text messages to you to ensure you have access to the latest information at your finger tips.

Customer & Renewal Management Facilities

Due to reseller requests we have introduced a feature that gives resellers the ability to hold client details on file. Whether or not it be billing information, or contact details, they can be access easily via the control panel. Once a customer account has been established you can assign hosting plans to this customer. Our systems will remind you, the reseller, when they are due for renewal as well as the price you have agreed.

Reseller Control Panel

Use our advanced control panel to setup, manage and delete your accounts. Our control panels have been designed and developed in-house since 2001 and ensure we develop the features that our resellers and their customers really want.
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Custom Branding & Client Control Panels

Your clients can connect to yourdomain.co.uk for mail, FTP and control panel connections. An example would be control.anydomain.co.uk or mail.anydomain.co.uk - presenting you with a professional and established image for your clients.

Provide access to a control panel on an account by account basis that allows them to configure and manage their own settings, email and web facilities. This is provided free of charge to all of your clients and can be an invaluable selling point especially as you can fully brand them to match your own corporate image.

Our latest 'advanced' control panels allow you to map multiple hosting plans, broadband connections and telecommunication services to the one customer. They can manage all services through a single control panel interface!

The re-branding of these controls is simple and easy to do, either using a number of pre-designed templates, or apply your own html template design, completely free.
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Expert Technical Email & Phone Support

As a reseller of ICUK, you can take advantage of our friendly support team willing to help you with your query and use your reseller account. We can even help with day to day scripting issues, control panel design and effective management of resource consumption. Unlike some of our competitors we provide phone and email support to ensure your urgent requests are treated as such.

UK Data Centers

All our servers and support staff are based in the UK. We operate and place our servers outside of high risked capital locations, whilst connected to Tier 1 high speed networks, ensuring your control panels and telecommunication services are always made available to service sensitive clients.

Wholesale ADSL & SDSL Connections

As a Windows Only reseller you have access to the same facilities a broadband only reseller does. This allows you access to our wholesale xDSL broadband pricing presenting you with the opportunity for you to operate as a virtual ISP. You can set your own wholesale prices and support your own clients. Our control panel provides you with all the management and support tools that you may need.
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Outbound SMS Text Messages

Our bulk SMS solutions provide individuals and businesses with a means to not only save money on their SMS text messaging costs, but to provide a more convenient way of communicating with friends or clients. Our current release allows the sending of up to 1500 messages a minute, all through premium routes for the highest level of delivery success worldwide. You can purchase credits from us on a wholesale basis and assign credits to your customers to manage via their control panel. If used correctly SMS can be an extremely powerful marketing and communication tool for businesses.
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Fax to Email / Email to Fax

Our Fax to Email service eliminates the daily hike to the fax machine for all workers. Each worker can have their own individual fax number for faxes to arrive to their desktop, thus eliminating the costs associated with having a fax line including line rental, ink and paper. Your own dedicated number allows you to receive faxes sent to your mail client as a PDF attachment, and to reply sending a fax is as simple as sending an email from anywhere you have an Internet connection.
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Rebrand and Resell Dedicated Servers

Through your reseller control panel you can fully manage dedicated servers. Aspects such as issuing root passwords, remote power cycles, and re-branding of the admin control panel are all provided externally from the server itself via your reseller panel.For more details
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Local Rate Dial-Up Access

Connect to our uncontended network on business class 128K ISDN and 56K Modem for local call rate Internet Access. Accounts setup are automatically provided with access to this facility. We can provide you with your own revenue generating 0844 dial-up number if required.