ISDN 30 Line Rental Solutions Our phone line solutions offer more than savings on your phone bill. We can provide valuable insights into your phone usage and back your business up with first class levels of support when you need us most.

	ISDN30 Savings Our line rental solutions for ISDN 30 can lead to significant reductions in your monthly subscription costs without affecting the existing number or associated facilities. Coupled with short term contracts we are confident that our solution can benefit your business today!	Additional Line Features We provide a comprehensive range of additional line features which can be ordered at the time of placing the order, or any time once the line has been transferred / installed. A complete list of features and associated costs can be found using the 'Additional Features' tab above.

	Low Cost Calls - No Gimmicks We route our calls through Tier 1 carriers ensuring that the quality is second to none, but we also able to provide low cost solutions free from gimmicks. Per second billing and no minimum call charges are standard. Raw CDR files can be downloaded from your control panel to complete your own call analysis if required.	Fast Installation We can normally arrange for your new ISDN 30 line to be installed and operational within 20 working days depending on available appointment slots. By default we will always secure the soonest available slot from Openreach, although we can reschedule if this isn't convenient.

	Itemised Billing Online All calls are fully itemised, not just calls over a certain spend, and include the time of the call, destination, duration and cost. These are updated every 24 hours providing you an up-to-date insight into the calls being made.	Powered by Openreach We provide a full range of maintenance care options, matching those provided by BT Retail. Any faults are investigated and resolved on our behalf by BT Openreach. The majority of faults are resolved the same day, but this is dependent on the severity and complexity of the fault.

	Business A-Z Directory For those who would like to appear in the BT Phone Book we can provide you with a free directory listing. This can provide you with new customers, or simply aid those who have forgotten your number. Should any customer which to be listed ex-directory this is also possible without any additional cost.	ICUK Support Our support staff are highly trained in dealing with telephone support queries. Using the very latest WLR3 platform from Openreach ensures we have powerful diagnostic tools and the ability to pick appointments whilst you are on the call to us. All support is housed in the UK within our Croydon offices.

ISDN 30 pricing can be a little more complicated than a single line. We have provided you a summary of our standard charges, but recommend that you contact us for a discussion of your requirements and confirmation of our associated charges. Prices are shown EXCLUSIVE OF VAT unless otherwise stated.

MONTHLY CHANEL RENTAL

Your first bill will include your rental charges billed monthly in advance, and any one-off costs. All invoices are sent via email, and they can be accessed online via our control panel.

ISDN 30 Rental (per channel)

£13.20

No Hidden Costs

SETUP & TRANSFER CHARGES

The following are one-off charges depending on the line required. For advice please do not hesitate to contact us.

New Installation (first 15)	£105	The setup cost of £105 applies to the first 15 channels you order for your ISDN 30 line. For example, if you needed only 10 then the setup cost is £105 x 10.
New Installation (additional channels)	£30	For orders where the number of channels exceeds 15 (ie 16-30) then these excessive channels have a lower setup cost of £30 associated. For example, an customer requiring 20 channels would pay £105 x 15, and £30 x 5 for the remaining set.
Transfer Existing ISDN 30	£95	To help keep contract lengths as low and flexible as possible we charge a migration fee of £95 to switch your existing ISDN 30 to us to help cover our costs. Most businesses can cover this cost with the savings they make within the first month of joining ICUK.

DDI NUMBER CHARGES

The following are one-off charges depending on the line required. For advice please do not hesitate to contact us.

DDI Monthly Rental (per DDI)	£0.30	A DDI (direct dial number) is single phone number supplied in blocks of 10. Your PBX phone system can direct calls made to DDI numbers to specific extensions within your organisation.
SNDDI Monthly Rental	£0.30	An SNDDI is a single number DDI number, ideal if your DDI requirements are low and you won't make full use of a block of 10.
DDI Planning Charge	£90	Whenever you need additional numbers adding to an ISDN 30 (new or existing) there is a one-off planning charge applied by Openreach to complete this in each instance.

STANDARD CONTRACTS

We have made sure that our standard contract terms are as small as possible to provide you with the greatest flexibility. We want to reward all our customers with low cost line rental, not just those who want to commit long term contractually.

New Installation	12 months
Transfer Line	12 months

Additional Features

We can provide a full portfolio of additional services for your line at competitive pricing. By choosing ICUK as your line rental supplier you won't be disadvantaged compared to using BT Retail, for example. Additional features can be added / removed at any time by contacting our support teams. The majority of pricing below are MONTHLY subscription costs EXCLUSIVE OF VAT unless otherwise stated.

Calling Line Identity Presentation (CLIP)	£1.85	Essentially this is caller display allowing you to see the phone number of the person calling you. If they choose to withhold their number, or are calling from abroad then the number won't appear.
Calling Line Identity Restriction (CLIR)	£1.85	Customers can request that their identities (telephone numbers) are not released at any time.
Connected Line Identity Presentation (COLP)	£1.85	Allows you to confirm that the number you have dialed is the number you are connected to and that you have not been forwarded to another location. Activation / de-activation of this facility is not available on a per call basis.
Connected Line Identity Restriction (COLR)	£1.85	You can ask for your telephone numbers not to be released to callers. Please note that activation / de-activation of this facility is not available on a per call basis.
Admin Call Divert (unconditional)	£1.85	Call Forwarding of Voice and Data Calls (Admin set up only) - Unconditional On All Calls
Admin Call Divert (on busy)	£1.85	Diversion/Forwarding on Busy is provided so that customers have the opportunity to ensure that any overflow traffic at one location can be answered elsewhere.
Admin Call Divert (no reply)	£1.85	Call Forwarding of Voice and Data Calls (Admin set up only) - Diverts the call if it isn't answered in approximately 20 seconds.
Presentation Number	£2.50	The presentation number service allows you to set the number that appears when you dial out from your line. For example, you may way your 0845 non-geographic number to appear rather than the underlying geographic number. There is a one-off setup fee of £65 applicable.
Anonymous Call Reject	£1.85	This can be used where the caller is withholding their CLI. It will prevent most calls with CLI Withheld being made to the number selected. It should be used with caution as large organisations may be legitimately withholding their number and trying to reach you. International callers are not blocked when using this service.
ISDN 30 Care Levels For customers requiring the highest levels of support from BT Openreach we recommend upgrading the care level on your line. This ensures that should a fault occur they will respond a lot quicker than their normal service agreements would have provided. They take 3 working days to activate on a line, so they can't simply be purchased as and when a fault occurs. By default you will benefit from Care Level 2 on your ISDN 30 lines from us.
ISDN Care Level 2	FREE	This will operate during the period 0900 - 1800 hours Monday to Friday, and 0900 - 1200 Saturday, excluding Public and Bank Holidays. Where a fault is reported outside normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day. BT will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period BT will advise us of the progress being made to clear the fault.
ISDN Care Level 3 (per channel)	£2.55	This will operate 24 hours per day, 7 days per week including Bank and Public Holidays. BT will respond within 4 hours of receipt of a fault report. If the fault is not cleared during this period BT will advise us of the progress being made to clear the fault. End users with Priority Fault Repair Service can transfer this service over as Care Level 3. A special around the clock phone number will be provided to customers, which will call an ICUK engineer directly. This is to be used in emergency situations only and kept for outside of office hours.

Frequently Asked Questions

Questions around installation or anything else around your line? Below are the ones customers commonly ask and our answers. Should you have a question that isn't answered here you can call us on 0845 00 99 175 or email us solutions@icukhosting.co.uk.

1. How long does it take for a new line to be installed?

The timescale's for a new phone line depends on the available appointments locally from Openreach. These can vary typically from 15-30 working days, but they are typically installed within 20 working days. By default we will always select the soonest available appointment, although we can change this should this be unsuitable.

2. How long does it take to transfer my line from another provider?

Switching an ISDN 30 from another provider is very straight forward and takes 10 working days to complete. There will be no downtime incurred, your numbers remain the same, any line features enabled remain intact, and no re-programming should be required on your PBX.

3. Will I lose my phone number if I move?

If we are transferring your line from another provider your phone number will remain the same.

4. If I have a problem with my line who do I call?

Once a phone line has transferred to ICUK you should call or email us for any assistance, whether this be general advice or help with a fault.

5. Can I change my phone number / choose a number?

We can arrange to change the numbers associated with your ISDN 30 line, and we can provide additional DDI blocks. At present we are unable to provide number selection, although it is our belief that Openreach are developing this facility for the future.

Control Panel

One of the ways we have been able to help our telecom customers, is the visibility of their lines and calls. Through our control panel customers can view all the lines they have with us, and keep up to date with call spends with daily itemised billing and call statistics. We also provide a very powerful search tool allowing you to drill through months of phone calls in order to extract specific information.